Credit provider sues Complaints Co. for ‘unlawful’ practice

By Joel Poultney (June 20, 2022, 5:20 p.m. BST) – A company providing consumer credit lines has sued a complaints management company for its alleged failure to properly investigate claims it filed, accusing the defendant of breached its regulatory obligations and unlawfully brought charges.

SafetyNet Credit says in a recently released June 9 High Court filing that Impakt Claims’ failure to properly investigate charges brought against SafetyNet on behalf of consumers claiming they were unsuitable for credit has cost to the company around £440,000 ($540,000) in wrongful payments, business losses and internal staff costs.

SafetyNet says Impakt, a company regulated by the Financial Conduct Authority, was looking…

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